Refund policy

Refund & Resolution Policy – Fur Bricks

At Fur Bricks, each product is custom-made using the photo(s) you provide. Because every order is personalized and created specifically for you, please review the policy below carefully.

Custom & Personalized Orders

All Fur Bricks products are custom-designed and made to order. Once an order enters production, it cannot be changed or canceled.

Due to the personalized nature of our products, variations in color, layout, and brick-style detail are normal and part of the design process.

If Your Order Arrives Damaged or Incorrect

If your item arrives damaged, defective, or not as intended, don’t worry — we’ll make it right.

To help us resolve the issue quickly:

  • Contact us within 7 days of delivery

  • Provide clear photos or videos of the item and packaging

  • The item must be unused and in its original condition

After review, we may offer a replacement, repair, or other appropriate resolution depending on the situation.

Shipping & Delivery Issues

Once an order is marked as delivered by the carrier, responsibility transfers to the customer. If you believe your package is missing:

  • Please check with neighbors or your local carrier first

  • Contact us within 7 days of delivery confirmation

We’ll assist where possible to help locate the package.

Cancellations & Changes

Orders begin processing shortly after purchase. Requests for cancellations or changes must be submitted within 12 hours of ordering and cannot be guaranteed once production has started.

Design Approval & Photo Responsibility

Customers are responsible for uploading clear, accurate photos. Fur Bricks is not responsible for results affected by low-quality, blurry, or poorly lit images.

Contact Us

If you have any concerns about your order, please reach out to us — we’re here to help.

📧 Email: support@furbricks.com
Please include your order number and photos when applicable.

Policy Acceptance

By placing an order with Fur Bricks, you acknowledge and agree to this policy.